Business Hours:

Our Business Hours are considered Monday - Friday 8:30 AM EST - 5:30 PM EST, and excludes all national holidays.

Product Usage and Intention:

All items on our website are made for Commercial use.

Commercial appliances that are installed in residences can void your homeowner's insurance and / or warranty. Commercial equipment extracts more electricity than residential appliances.

Most items are not insulated as thoroughly as residential appliances and can generate more heat.

Many commercial items require a ventilation system and/or a fire-suppression system to stay up to safety code.

Warranty:

Warranties are provided by the individual Manufacturers, and NOT by hotelrestaurantsupply.com

All products purchased within the 48 continental United States include the full Manufacturers Warranties.

All equipment that is sold in the USA and then exported outside of the Continental 48 States the warranty is VOIDED.

Commercial appliances that are installed in residences can void your homeowner's insurance and / or warranty.

Right to Change Disclosure:

Terms & Conditions of Hotel Supply Warehouse, Inc. (HRS) Internet Sales Prices are Subject to change without prior notification.

Web Content Change Disclosure:

Images provided on our website are the best available at the time that the item is added to our website and may not accurately reflect the specific product you are ordering.

Pictures may also contain optional accessories that are not included.

NOTE: PLEASE READ THE PRODUCT DISCRIPTION CAREFULLY PRIOR TO PLACING THE ORDER

The customer is responsible for reading the description of the product to ensure they are ordering the correct product.

Human Error Disclosure:

Since all items are added by humans, errors and omissions can occur from time to time.

Content is subject to Error.

HRS is not liable for any orders that were placed incorrectly over the phone by one of our team members.

If you see any discrepancies, potentially incorrect information or have any other questions about products we have for sale, please contact customer service at service@hotelrestaurantsupply.com via phone at (954)-358-2112 or toll free at 1-(800) 931-0116

Purchasing Furniture:

HRS restaurant furniture manufacturers do not allow returns because the furniture is manufactured for you with your color and material selections.

Once an order is placed with the manufacturer you are liable for the cost of the furniture, any accessories, shipping and other costs as indicated on our quote to you.

Due to variations in display of colors and textures by computer screens we encourage you to request a sample of finishes if you are matching existing colors or demand a close match in material finish.

Returns are not permitted due to the items being made to order.

Some material and color selections require an extended lead time by the manufacturer, frequently in the 4-12 week range though not guaranteed.

Obtain an estimate of delivery date for furniture.

NO RETURNS OR EXCHANGES ARE PERMITTED FOR FURNITURE.

PARTS AND SPECIAL ORDERS

It is our goal to maintain the best customer service combined with the lowest cost to our customers.

Special orders or any orders not indicated as In Stock.

In order to keep our prices the lowest in the market for all customers, we pass along the manufacturer terms and conditions including any shipping costs to customers for special order items.

We must make you aware of the following business terms:

  1. Some manufacturers do not allow returns of products or parts.
  2. Some manufacturers allow the return of products, but not parts.
  3. Some manufacturers allow returns with a restocking fee with shipping paid by the customer back to us on behalf of the manufacture.
  4. When returns are permitted, restocking fees vary according to manufacturer policies.

In order to keep our prices the lowest in the market for all customers, we pass along the manufacturer terms and conditions including any shipping costs to customers for special order items.

"Drop-Ship" Distribution Disclosure:

We are a "Ship-from-Manufacturer" Company, which means we are obligated, in most cases, to operate within the manufacturer's required terms and conditions.

What we mean by "Free Shipping" :

Is DOCK to DOCK delivery only.

This free shipping applies to products that are individually marked with Free Shipping and is only for regular freight truck or ground shipping within the 48 contiguous US states only.

Hawaii, Alaska, Puerto Rico do NOT qualify for Free shipping.

Other charges will apply if you want these items shipped:

  • Next Day Air
  • 2nd Day Air
  • 3 Day Air
  • Priority Freight
  • Freight or Parcel Insurance

Delivery Options Not Included in Free Shipping are:

  • Beyond Curb Delivery
  • Liftgate Service
  • Residential Locations
  • Inside Delivery
  • White Glove Inside Delivery
  • Un-Crating or unwrapping of Product
  • Removing products from truck heavier than 75 pounds
  • Removing products from truck larger than a 20X20 Box
  • Removing products from truck crated or Wrapped to a Skid or Pallet

Special or Residential Deliveries Include:

These locations include:

  • Apartment Complex, HOA/COA Associations
  • Churches
  • Nursing Homes
  • Family farms
  • Schools
  • Gated/secure facilities
  • Single family homes including businesses located within a home

Shipping and Freight:

Ships most of our products via UPS or FedEx, using their standard rates.

Items exceeding UPS's weight limits are shipped by a freight carrier.

All freight deliveries will arrive in a Dock Height which is approximately 52 inches high.

Liftgate is strongly recommended for any product above 50 Pounds.

Liftgate service would include the delivery of merchandise from the back of the truck to the curb ONLY.

Inside delivery is additional and will have to be scheduled when placing your order.

If freight is attempted to deliver and you are not available your order is subject to a redelivery fee.

The driver is not responsible to lower the product from the truck; they are simply the transport agent from one location to another.

Shipping Costs:

Shipping amount calculated on our site is an estimate and actual shipping costs from manufacturer may vary once order is confirmed from shipping location;

Shipping costs are estimated.

Some large and heavy items do not ship via UPS and appropriate freight transportation will be arranged.

If you are ordering products and the estimated cost is $0.00, the weight or size of a product, or the combination of all of the products you are purchasing is larger than a single package that can be shipped via UPS.

We will contact you to arrange for shipping that meets your needs.

Should costs be lower than those estimated, we will pass the savings along to you.

We will contact you in the unlikely event that costs are more than 15% higher than those stated during the ordering process to confirm your order.

Sales Tax

Sales tax laws and regulations apply to all businesses and individuals within the United States.

Hotel Supply Warehouse, Inc. is registered in and conducts business within the state of Florida and Georgia, and therefore ALL orders billed or shipped within the state of Florida and Georgia are subject to sales tax.

Customers bear the responsibility of reporting purchases that are shipped across state lines and to pay the state and any applicable local sales taxes as per their local laws and regulations.

Laws regarding the collection of sales tax vary by location and undergo frequent change in content as well as interpretation by governmental agencies. Hotelrestaurantsupply.com is committed to fully comply with the law and governmental regulations.

Examples include but are not limited to Blodgett Oven requiring sales tax collection for products shipped direct within the 15 states that Blodgett has manufacturing or office space in.

Examples include but are not limited to Blodgett Oven requiring sales tax collection for products shipped direct within the 15 states that Blodgett has manufacturing or office space in.

Tax Exemption:

Organizations with current and valid sales tax exemptions may request an exemption for sales tax collection by speaking with customer service and providing a copy of required documentation.

Hotel Supply Warehouse, Inc. does not make the tax law, or set the sales tax collection requirements of our suppliers. Sales tax for shipments within the state of Florida and Georgia should show sales tax on the automatically generated Invoice.

Forms of Payment

We accept all major credit cards Visa, MasterCard, American Express, and Discover.

We also accept company/personal checks, ACH, and wire transfers

NOTE: There is a 5-7 business day leeway to clear the funds before your order is placed with the manufacturer.

Order Processing Times:

Orders placed by 12:00 PM EST will be processed on the same business day.

Orders placed after 5:00 pm EST will be processed the next business day.

Orders placed anytime outside of the hotelrestaurantsupply.com workweek will be processed on the next business day.

Transactions:

Once an order is placed, an order number is issued as a confirmation and is automatically emailed once the order has been submitted.

If there are any discrepancies in product availability, production time, updated manufacturer pricing, or shipping costs, we will email you for approval.

Once our purchasing team has confirmed the details for your order, your account will be charged through a secure, automated system.

Order Cancellations:

All cancellations must be sent in writing via e-mail at Confirm@hotelrestaurantsupply.com, or Service@hotelrestaurantsupply.com.

Once acknowledged by our procurement department, the request will be submitted for approval.

Most orders are considered final sale, and some are not eligible for refunds, returns, or Some items that are special ordered or shipped direct from the manufacturer may not be returned.

All Parts are non-returnable and are not eligible for refunds or exchanges.

Please note, if any items have shipped from the factory, Restocking, return freight charges and/or order cancellation charges may apply to cover expenses incurred related to your order.

Fees that the customer will be responsible for include:

Restocking Fees ranging from 10%-50%

Order Cancellation Fees for Processing

All expenses incurred related to the order, including any shipping costs, design, or fabrication for special order items.

Return Policy

You must submit a request for authorization to return.

Do not attempt to return any item to HRS without a return authorization.

Unauthorized returns cannot be processed and all costs are the customer's responsibility.

No returns are accepted after 30 days from shipping date.

You are responsible to pay the freight to return it and a restocking fee that varies per manufacture between 10-50%. Furniture is not returnable.

Returns are only accepted when they are new, not used and in its original packaging, and before 30 days of it being delivered.

We drop ship from our manufacturers and require return authorization directly from them before we can pass the instructions along to our customers.

Each manufacturer reserves the right to deny any return.

If your item was defective there is no additional cost to you, we will have it replaced.

We permit returns only when the manufacturer accepts returns from us.

Even if returns are allowed by the manufacturer, there are no returns after 30 days from shipping date.

In addition, a return authorization and a copy of the invoice must be included with all returned merchandise.

All merchandise must be unused and in its original packaging.

Non stocked items are returned only per the manufacturers terms and when allowed may be subject to a restocking fee of 25%-50% or more plus costs for shipping.

Refunds or Credits:

Once the customers refund request has been processed and fees are calculated, the following processes apply:

If you are eligible to receive a refund/credit, you may choose to receive that refunds issued back to your credit card or store credit to hotelrestaurantsupply.com to purchase a different product.

For refunds, note that once issued, the posting may take up to 72 hours to reflect on your credit card.

Refunds are processed once per week, typically on the last day of the workweek.

Product Lead Time and ETA:

An item that is in-stock at a manufacturer's facility in the USA will generally be shipped within 48 to 72 hours from the date you place your order.

Unless indicated as in stock, most items are not available for immediate shipping and may have a lead time prior to shipping to you.

Once we place our purchase order to obtain the products you ordered we may not be able to cancel the order, or if cancelled there may be a charge up to the full amount of the product price.

Tracking and Shipment Info:

Our communication for tracking information will be sent to you via email.Please check your junk or spam mail prior to contacting us for missing tracking information. You may need to allow Confirm@hotelrestaurantsupply.com as an authorized email sender.

For orders shipping via LTL freight, tracking information is issued once an acknowledgement from the manufacturer is received, confirming that your item has shipped.

This information will be processed and sent to you within 1 business day of receipt from the manufacturer, based on the hotelrestaurantsupply.com workweek.

Depending on the manufacturer's shipping process, we may not receive tracking information prior to, upon, or during transit.

This information can be obtained manually from the Freight Company upon request.

For questions concerning Shipment and Tracking, please email Confirm@hotelrestaurantsupply.com

For Parcel service via UPS and FedEx, the amount of time for your order to reach its destination depends on the shipping method selected by you during the checkout process.

We utilize the FedEx and UPS shipment monitoring systems.

If we have your valid email address you should receive an email notification from UPS letting you know when they picked up the package, including if there are any exceptions to a normal delivery along the way, and a confirmation email when your package has been delivered.

Receiving:

It is the customers responsibility to inspect the packages carefully before signing for them, including opening the package to make sure there is no concealed damage.

If the products are damaged in any way, please refuse receipt of the damaged items.

Once you sign for a product free and clear with a freight or small package carrier our ability to file a claim for the product is eliminated and it is your responsibility to file the claim and make arrangements for settlement with the carrier.

If you are displeased with anything about your shipment PLEASE CONTACT us immediately.

Please have your order number, shipping information and any available tracking number ready so we can assist in the process if possible.

Verify the number of packages delivered with the packing slip provided by the manufacturer.

You are responsible for having someone present to receive the equipment.

You are responsible for any redelivery fee or fees associated with returned packages that are undeliverable if you or someone else is not available to receive shipments when delivery is attempted.

Upon receipt of your order it is your responsibility to inspect the shipment thoroughly before signing for it free and clear of damage.

If an employee, subcontractor, neighbor or anyone else at your location signs for the package you accept the responsibility for the delivery as if you signed for it.

Inspecting:

Don't be unnecessarily rushed.

When the products are being delivered you do need to check the products while the driver is still there.

The driver may be insisting that he needs to leave immediately so just sign the form and then file any claims later. We have noticed that the more urgent the driver seems to get the form signed and to move on to his next delivery, the more likely it is that the products are damaged.

Inspect the products and note any potential damage on the delivery receipt/bill of lading, or refuse and contact us immediately

Freight Damages

We will assist you in filing the claim with the carrier in the any reasonable manner we can.

Once Signed Free and Clear

HRS accepts no liability for any freight shipments that the customer or their agents have signed for.

If damage is found after driver has left the customer is responsible for filing a claim with the freight carrier and HRS is unable to accept any liability.

If you sign for it and discover damage after the fact you are responsible to file a freight claim and may be potentially responsible to re-purchase any replacements.

If there is Damage:

Refuse delivery of any items with damage.

If there is any damage (visible damage with item refused or concealed damage) then contact HRS customer service at 800-931-0116 or 954-358-2112 to advise of the damage.

Should any damage be discovered, retain the shipping carton and any inner packaging intact, request inspection immediately from the carrier as well as make a written request to the carrier.

Hidden or concealed damage must be reported and an inspection requested within 3 business days.

You must notify our service team at service@hotelrestaurantsupply.com within three (3) days in order to receive our assistance in filing for a freight claim.

You must also report it in less than 5 days to the freight carrier.

PRIVACY NOTICE

This privacy notice discloses the privacy practices for www.hotelrestaurantsupply.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site.

We only have access to/collect information that you voluntarily give us via email or other direct contact from you.

We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We use Googles remarketing program.

If allowed by your browser settings, Google can collect information about which pages on our site you visit and if an order is completed or not.

We may make use of this information through Googles remarketing program to display ads for our products or website when you visit other pages on the Internet that have an agreement with Google for advertising.

Google displays remarketing ads based upon information they collect and may target users who have visited specific pages within a certain time period and/or users based upon demographics.

Google collects this information through the use of cookies stored on your computer.

You can opt out of Googles remarketing program by visiting Googles Ads Settings. Some of our customers also find it useful to opt out of a third party vendor use of cookies by visiting the Network Advertising Initiative opt-out page.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information.

When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-931-0116 or via email.

We appreciate your loyalty to our company and conduct business only with the above terms and conditions.