"Drop-Ship" Distribution Disclosure:
We are a "Ship-from-Manufacturer" Company, which means we are obligated, in most cases, to operate within the manufacturer's required terms and conditions.
What we mean by "Free Shipping" :
Is DOCK to DOCK delivery only.
This free shipping applies to products that are individually marked with Free Shipping and is only for regular freight truck or ground shipping within the 48 contiguous US states only.
Hawaii, Alaska, Puerto Rico do NOT qualify for Free shipping.
Other charges will apply if you want these items shipped:
- Priority Freight
- Freight or Parcel Insurance
Delivery Options Not Included in Free Shipping are:
- Beyond Curb Delivery
- Liftgate Service
- Residential Locations
- Inside Delivery
- White Glove Inside Delivery
- Un-Crating or unwrapping of Product
- Removing products from truck heavier than 75 pounds
- Removing products from truck deemed unable to be removed by the carrier's policy
- Removing products from truck crated or Wrapped to a Skid or Pallet
Special or Residential Deliveries Include:
These locations include:
- Apartment Complex, HOA/COA Associations
- Nursing Homes
- Family farms
- Gated/secure facilities
- Single family homes including businesses located within a home
Shipping and Freight:
Most of our products ship via UPS or FedEx, using their standard rates.
Items exceeding UPS's weight limits are shipped by a freight carrier.
All freight deliveries will arrive on a dock height semi-truck, which is approximately 52 inches high.
Liftgate is strongly recommended for any product above 50 Pounds.
Liftgate service would include the delivery of merchandise from the back of the truck to the curb ONLY.
Inside delivery is additional and will have to be scheduled when placing your order.
If freight is attempted to deliver and you are not available your order is subject to a redelivery fee.
The driver is not responsible to lower the product from the truck; they are simply the transport agent from one location to another.
Shipping amount calculated on our site is an estimate and actual shipping costs from manufacturer may vary once order is confirmed from shipping location;
Shipping costs are estimated.
Some large and heavy items do not ship via UPS and appropriate freight transportation will be arranged.
If you are ordering products and the estimated cost is $0.00, the weight or size of a product, or the combination of all of the products you are purchasing is larger than a single package that can be shipped via UPS.
We will contact you to arrange for shipping that meets your needs.
Should costs be lower than those estimated, we will pass the savings along to you.
We will contact you in the unlikely event that costs are more than 15% higher than those stated during the ordering process to confirm your order.
Tracking and Shipment Info:
Our communication for tracking information will be sent to you via email.Please check your junk or spam mail prior to contacting us for missing tracking information. You may need to allow Confirm@hotelrestaurantsupply.com as an authorized email sender.
For orders shipping via LTL freight, tracking information is issued once an acknowledgement from the manufacturer is received, confirming that your item has shipped.
This information will be processed and sent to you within 1 business day of receipt from the manufacturer, based on the hotelrestaurantsupply.com workweek.
Depending on the manufacturer's shipping process, we may not receive tracking information prior to, upon, or during transit.
This information can be obtained manually from the Freight Company upon request.
For questions concerning Shipment and Tracking, please email Confirm@hotelrestaurantsupply.com
For Parcel service via UPS and FedEx, the amount of time for your order to reach its destination depends on the shipping method selected by you during the checkout process.
We utilize the FedEx and UPS shipment monitoring systems.
If we have your valid email address you should receive an email notification from UPS letting you know when they picked up the package, including if there are any exceptions to a normal delivery along the way, and a confirmation email when your package has been delivered.