You must submit a request for authorization to return.
Do not attempt to return any item to HRS without a return authorization.
Unauthorized returns cannot be processed and all costs are the customer's responsibility.
No returns are accepted after 30 days from shipping date.
Each manufacturer reserves the right to deny any return.
All merchandise must be new, unused, and in its original packaging.
Furniture is not returnable.
Even if returns are allowed by the manufacturer, there are no returns after 30 days from shipping date.
If your item was defective or damaged there will be no additional cost to you; we will have it replaced.
If you receive your shipment with damage or an incorrect item we request that you send an email with your PO/Order number in the subject line, pictures of damage or incorrect item, the box it was received in, and a description of the issues you are having.
If the product is not damaged or incorrect, you are responsible to pay the return freight.
We drop ship from our manufacturers and require return authorization directly from them before we can pass the instructions along to our customers.
Non stocked items are returned only per the manufacturers terms and when allowed may be subject to a restocking fee of 25%-50% or more plus costs for shipping.
A restocking fee that varies per manufacture between 10-50% will be deducted from your refund.
A refund will not be given until the merchandise has been received back by the manufacturer. It is subject to inspection prior to being refunded.
Submit your Return Material Authorization Request
If you need to return an item you've purchased from us, please complete and submit the following form. All fields are required except for the optional photographs.
*** The item must be unused in the original box or packaging. Return Material Authorization (RMA) required before any returns are accepted. Restock Fees May Apply - see Policies ***