You must submit a request for authorization to return.
Do not attempt to return any item to HRS without a return authorization.
Unauthorized returns cannot be processed and all costs are the customer's responsibility.
No returns are accepted after 30 days from shipping date.
You are responsible to pay the freight to return it and a restocking fee that varies per manufacture between 10-50%. Furniture is not returnable.
Returns are only accepted when they are new, not used and in its original packaging, and before 30 days of it being delivered.
We drop ship from our manufacturers and require return authorization directly from them before we can pass the instructions along to our customers.
Each manufacturer reserves the right to deny any return.
If your item was defective there is no additional cost to you, we will have it replaced.
We permit returns only when the manufacturer accepts returns from us.
Even if returns are allowed by the manufacturer, there are no returns after 30 days from shipping date.
In addition, a return authorization and a copy of the invoice must be included with all returned merchandise.
All merchandise must be unused and in its original packaging.
Non stocked items are returned only per the manufacturers terms and when allowed may be subject to a restocking fee of 25%-50% or more plus costs for shipping.
Refunds or Credits:
Once the customers refund request has been processed and fees are calculated, the following processes apply:
If you are eligible to receive a refund/credit, you may choose to receive that refunds issued back to your credit card or store credit to hotelrestaurantsupply.com to purchase a different product.
For refunds, note that once issued, the posting may take up to 72 hours to reflect on your credit card.
Refunds are processed once per week, typically on the last day of the workweek.
Submit your Return Material Authorization Request
If you need to return an item you've purchased from us, please complete and submit the following form. All fields are required except for the optional photographs.
*** The item must be unused in the original box or packaging. Return Material Authorization (RMA) required before any returns are accepted. Restock Fees May Apply - see Policies ***