The Hotel Experience
I think there is something about a hotel that’s different than any other business. You aren’t just eating a meal, or watching a film, or buying some socks and then going home. You are literally turning over your entire person to the hotel. You’re going to sleep there, so the experience has to be flawless if you are going to return. Trust must be established and first impressions are crucial because if a guest has a bad experience at check-in, it’s a bad hotel.
If your restaurant is part of a large corporation, you most likely have a set policy to handle people who show up to work under the influence. If you’re a smaller operation you should at least have an understanding with employees what your position is for these situations. Many policies are zero tolerance, and we’re not sure that’s always the best course of action. We urge every restaurant and bar owner/manager to have current contact information for local resources readily available at all times.